Function, event and boardroom terms
Please review these booking terms before sending a venue or boardroom request.
Function and event terms and conditions
01. Booking confirmation
All function and event dates must be booked in advance. The date and venue will only be confirmed once the deposit is received.
02. Payment
Full payment for the venue is required to book the venue.
03. Cancellations and refunds
Cancellations must be submitted in writing at least 10 days before the function or event. Refunds incur a 30% administration fee. Cancellations made less than 10 days in advance are not eligible for a full refund.
04. Weather-related changes
In extreme bad weather, such as severe rain, an event may be rescheduled. Equipment and hired staff remain at the client’s expense. If rescheduling is not possible, a 70% venue refund will be issued, subject to a 30% administration fee. No refunds are given for late cancellation notices due to weather.
05. Outside food
Outside food and beverages are not permitted, except birthday cakes, sweets and chips for party bookings that include a venue.
06. Venue safety and restrictions
Food and beverages are served in takeaway packaging. For safety, glass and crockery are not permitted in the park or play areas, except in the restaurant.
07. Catering orders
All food and beverage orders must be placed at least five days before a function or event.
08. Beverage policy
Bottles, cooler bags or boxes, flasks and urns are not allowed. Beverages must be ordered from the restaurant.
09. Decorations
Hosts may bring balloons, tablecloths, paper plates and serviettes. Decorations that create danger or inconvenience may be removed. Nails, thumb tacks, sticky tape, Prestik, Sellotape and duct tape may not be used on furniture or fittings.
10. Additional furniture
Additional seating, gazebos, umbrellas or furniture require prior approval from the Park Manager.
11. Additional equipment
Cotton candy, slush and popcorn machines must be discussed with the Park Manager before the event.
12. Public access
The park remains open to the public. Exclusive use of facilities and activities cannot be guaranteed.
Boardroom terms and conditions
01. Booking duration and overtime
Bookings are limited to the reserved time slots. Early arrival or an extension may be accommodated on request and subject to availability. Running over the booked time incurs an additional full-hour charge. Overtime is allowed only when no subsequent booking exists.
02. Food and beverages
All food and beverage bills must be settled before departure. Platters and catered meals must be pre-ordered.
03. Damage and breakages
Damage or breakages must be reported immediately. Guests are responsible for repair or replacement costs for damage incurred during their booking.
04. Booking confirmation and changes
Bookings are confirmed once full payment is received. Cancellations less than 24 hours before the booking are not refunded. Cancellations more than 24 hours before the booking incur a 30% administration fee.